Interaction Message Indicator™
Voice mail message alerts for Microsoft® Exchange Server 2007
Interaction Message Indicator (IMI) monitors Microsoft® Exchange Server 2007 Unified Messaging mailboxes for voice mail messages, illuminating the Message Waiting Indicator (MWI) on a desktop phone when a new voice mail message comes in and extinguishing the MWI once all messages have been reviewed.
For all phone systems
Use the standalone IMI application with third-party phone systems, or with the Vonexus Enterprise Interaction Center™ IP PBX software and Customer Interaction Center® IP application suite from Interactive Intelligence.
How Interaction Message Indicator works
IMI easily integrates with Microsoft Active Directory® and Exchange to control SIP-based Message Waiting Indicators according to message status. The IMI solution also synchronizes MWIs with the Exchange user mailbox voice message state at all times. IT teams additionally appreciate IMI's intuitive web-based administrative environment, which eases configuration, administration, monitoring and reporting for all IMI-equipped phones and users.
Software requirements
Operating system: Windows® 2003 Server
Mail platform: Exchange 2007 Unified Messaging
Key benefits
Above all else for voice mail users, Interaction Message Indicator eliminates the guesswork of when new voice messages arrive. But IMI also offers worthwhile benefits for your IT voice infrastructure:
- Ensure scalability, reliability and performance with IMI’s C++ framework
- Simplify installation with IMI’s SIP-based open architecture
- Centralize administration with web-based configuration, monitoring and reporting
- Make quick updates by “communicating” directly with IP gateways and SIP-enabled IP PBXs
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