Messaging Interaction Center™
Voice mail, unified messaging and enhanced messaging in one
Messages provide the thread between people and information. Yet managing multi-channel voice and data messages from various systems only complicates the process.
More than simply a voice mail system, Messaging Interaction Center (MIC) allows organizations in business, higher education, healthcare, and other sectors to streamline every aspect of messaging from a single standards-based platform. MIC also makes sense from every aspect of IT management and business growth with its:
- All-in-one application-driven approach to voice mail systems and data messaging
- N+1 architecture and redundant message store for reliability
- Single-site and multi-site configuration capabilities
- Integration to Microsoft® Exchange Server, IBM Lotus Notes® and or Sun iPlanet™ Mail Server, simultaneously if needed
- Scalability to hundreds of thousands of mailboxes
- Web-based single-point administration and ‘anywhere’ access
- Easy migration to voice over IP (VoIP) via the SIP standard
- Flexible choose-by-function deployment options
MIC also is one of the few voice mail systems on the market that allows an organization to structure the precise system it needs, based on users and their needs.
Voice mail
Whether replacing voice mail equipment that’s nearing end-of-life status or launching voice mail from the start, MIC’s voice mail functionality:
- Follows similar Telephone User Interfaces (TUI) of many legacy voicemail systems in order to minimize user retraining
- Works with existing PBX phone systems, Centrex systems, or in a SIP-based VoIP configuration
- Allows users to move up to unified or enhanced messaging with simple licensing
Unified messaging
Implement MIC’s unified messaging to begin or scale voice mail users at any time for:
- Voice mails, e-mails and faxes in the user's e-mail inbox
- Browser-based message access
- Presence management and personal greetings
- Speech-enabled voice menus, created using MIC’s built-in auto attendant
- Pre-integrated interactive voice response (IVR)
- Speech-driven system access to manage messages, place calls, and change presence management settings
Enhanced messaging
Build upon MIC's unified messaging and collaboration features with:
- One-number Find-Me/Follow-Me
- Universal message access and notification options
- Calendar and contact management
- User-defined rule-based call routing
- Call screening
- Pre-integrated knowledge management
- Desktop, inbound and IVR faxing
- Workgroup and departmental broadcast messaging
Key benefits
Along with productivity and better collaboration between employees, mobile users and customer, MIC’s benefits come down to the money your organization saves through MIC’s:
- Lower total cost of ownership
- Web-based central administration to reduce IT maintenance costs
- Scalable functionality via applications and simple user licensing
- Cost-effective migration to IP telephony
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