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Interactive Intelligence

Now part of Genesys!

In December 2016 Interactive Intelligence was acquired by Genesys. The addition of Interactive Intelligence enables Genesys to accelerate its mission of powering the world’s best customer experiences in more industries and more countries – over any channel in the cloud and on premises.

All-in-one contact center solutions

Interactive Intelligence is a global provider of enterprise-grade collaboration, communications and customer engagement software and cloud services. CIC gives contact centers a standards-based, multi-channel software platform to blend all media types with your business systems. Interactive solutions are used throughout industries such as financial services, insurance, outsourcers, collections and utilities.
Contact center platform innovator

Altivon solutions built on Interactive Intelligence technology help contact centers improve service, increase productivity, and reduce costs. Real time and historical information organize the service experience in a seamless and expedient manner.

Interactive Intelligence has been among Software Magazine’s Top 500 Global Software and Services Suppliers for 14 consecutive years, has received Frost & Sullivan’s Company of the Year Award for five consecutive years, and is one of Mashable’s 2014 Seven Best Tech Companies to Work For.

All-in-one platform

Altivon solutions built on the Interactive Intelligence platform take a highly personalized, all-in-one approach to customer care. This approach lets you better anticipate — and exceed — customer expectations.

  • Give customers their choice of contact options — voice, email, fax and chat, as well as SMS, business objects, and social media
  • Connect customers with a knowledgeable agent faster
  • Develop and manage creative outbound campaigns to build your brand and customer loyalty, and open new revenue streams
  • Improve agent training and agent performance — remote agents included
  • Elevate service levels and customer satisfaction with real-time monitoring and full-time operational visibility
  • Move to IP networks, voice over IP (VoIP) and the cloud with a clear path architected on the SIP standard
  • Support at-home agents, remote locations and mobile employees with ease
  • Take advantage of work-at-home agents to address staffing challenges, retain/attract talent and develop a work from home call center