eMite is an award winning SaaS solution that combines data onboarding, analytics, correlation, performance and KPI management into a single, out of the box solution to provide customers with historical and real time insight in a simple, visual appealing format that can be easily customized. eMite has a global technology partnership with Genesys, is a premium Genesys AppFoundry partner and was Genesys AppFoundry partner of the year in 2018 and 2019.
Operational and actionable insights into the historical and current performance of the contact center is one of the increasingly critical areas of demand from our customers. eMite’s CX Intelligence solution fills that requirement extremely well. eMite is a leading AppFoundry Gold Technology Partner for Genesys and the leading analytics platform for Genesys omnichannel contact center solutions around the globe.
eMite delivers real-time and historical data visualizations for contact center solutions, empowering them with highly configurable and customizable dashboards. Almost half of all contact centers say their most significant challenge is data scattered across multiple systems. eMite is prepared to solve those challenges head on.