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Customer Experience Platform

Make great customer experience great business

Power your customer journeys consistently across all touchpoints, channels and interactions Deliver an omni-channel experience from your contact center solution in the cloud or on-premise.

The Genesys Customer Experience Platform enables consistent customer experience across devices, interactions and deployment style. Your customers get the most effective support they need, the way they need it. You get the most efficient omni-channel operations environment.

Key Functionality in the Customer Experience Platform

The Customer Experience Platform enables key functionality, including:

  • Virtualization of contact center operations
  • Digital engagement with customers
  • Workforce optimization for improved quality and performance
  • Outbound engagement including proactive notification
  • Workload management
  • Self-service

Customer Experience Platform

  • Genesys Cloud – delivering next generation customer experiences in the cloud
  • PureConnect – simplifying the delivery of next generation customer experience
  • PureEngage – making every moment successful by delivering next generation customer experience
PureCloud-Product-Brochure-BR-resource_center-EN PureConnect-Product-Brochure-BR-resource_center-EN PureEngage-Product-Brochure-BR-resource_center-EN

Altivon has extensive experience in designing, implementing and supporting contact centers of all sizes. Our detailed project methodology ensures that the system works as you need from day one. We are well-versed in contact center best practices and able to evolve solutions as needs change over time.

Customer Experience Platform News and Information

Associated Technologies