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Genesys Cloud

Take your contact center into the cloud

Power deeply connected, meaningful experiences

Genesys Cloud helps companies of all sizes deliver excellent customer experience. Packed with the same sophisticated applications found in large contact center operations, Genesys Cloud makes it easy for anyone to take service to a new level. Pre-built integrations and fast-track deployment processes will get you up and running without depending on IT support.

pc-screenshot-monitor-smallGenesys Cloud is great for groups with:

  • Customer-facing functions
  • Too many customer interactions for manual methods
  • Limited capital budget
  • Variable calling patterns
  • Limited IT support
  • Customers demanding high quality customer experience

With Genesys Cloud, you get:

  • Simple pricing, month-to-month terms
  • A true cloud architecture that provides continuous improvements
  • A feature rich solution for complete customer engagement
  • Unparalleled reliability and disaster recovery
  • Amazon Web Services elastic infrastructure with limitless capacity
  • A modern web and mobile user experience
  • Lightning-fast deployment

Get Results Fast

Deploy in days, not weeks. No customizations. No desktop installs. Turn on new features with a simple license and get quick access to advanced routing and sophisticated applications. Delight customers, generate leads, acquire new business and do it all better and faster.

Deliver Consistent Service

Offer unparalleled reliability and a consistent experience no matter how your customer contacts you. Everything you need is on a single, all-in-one cloud platform. Keep the improvements going by capturing key customer insights with a single view of the experience.

Create a Better Experience

Keep in tune with customer expectations and easily add new features to ensure a modern customer experience. Give agents the latest tools for increased productivity and service delivery excellence.

Advanced Contact Center Capabilities

  • Connect and engage with customers wherever, whenever with seamless omnichannel services
  • Apply advanced routing to omnichannel interactions
  • Create IVR flows quickly and easily with a visual, intuitive interface
  • Personalize outreach with proactive campaigns and notifications
  • Leverage operational visibility to track and fine tune every aspect of performance
  • Boost agent productivity with CRM integrations
  • Add new capabilities and manage users with minimal IT involvement
  • Plug into other apps and cloud services to meet any customer need

Built on Contact Center Expertise

Geneys Cloud builds on 20 years of success in contact center automation. This all-new technology brings contact center best practices to the cloud. Its modern design ensures easy upgrades and extensions as your needs change.