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All-in-One Versus Individual Best of Breed Solutions

An all-in-one communication solution, or best-of-breed multipoint solutions? Both approaches offer distinct benefits, but for enterprises and contact centers, the trend has shifted toward the all-in-one model. Read what two industry veterans have to say about the advantages and disadvantages of all-in-one vs. best-of-breed offerings — Don Van Doren, president of Vanguard Communications, and Joe Staples, chief marketing officer for Interactive Intelligence.

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