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Cloud Versus Premise: A Decision Framework for Contact Center Technology

Contact centers have more choice than ever before. The choices can seem simple, but have far-reaching consequences. A decision framework can help you make the right decision for your organization. In contact centers, choosing between cloud and premise can be confounding for many reasons. Fortunately, the same fundamental decision framework for contact center technology can be used to both identify system requirements and review proposals. The framework begins with nine fundamental decisions that will lead to the best solution for you. We use this framework with every client.

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