Home Agent Series Part 2: Leveraging Technology for Remote Agents
The immeasurable success of remote agents can be traced to three things: Post-economic reset in customer contact organizations. High value technology to leverage the home working model. And business process revisions and best practices. This second installment of a three-part series takes a deeper look. From Michele Rowan, president, At Home Customer Contacts, and Tim Passios, senior director of Solutions Marketing at Interactive Intelligence.