Inner Circle Guide to Cloud-Based Contact Center Solutions US
Cloud is now seen as a genuine alternative to CPE for even the largest of enterprises, not just smaller operations. Some state that they originally focused their product and marketing efforts on the small and medium contact center sectors, but that many of their customers are now those with many hundreds (if not thousands) of agents. There is an increased familiarity and trust in cloud-based solutions, both in decision-makers’ personal (i.e. non-business) lives, and in the prevalence of cloud-based enterprise applications, which is meant that cloud as a deployment model has widespread acceptance.