Matrix Absence Management
Matrix Absence Management (Matrix) has improved their claims examiner voicemail management practices through a combination of new technology and process improvement. Claims examiners can now track activity and progress related to each call. Critical client messages are not overlooked or misplaced. Work is more organized. Managers are able to better quantify work volume, track examiner responsiveness and investigate call disposition. Claimants get their calls returned in a more timely manner.