Roundtable: Delivering Easy and Engaging Customer Experiences
This article first appeared in the Winter 2015 issue of Western Energy magazine.
Customer experience has become a significant element of C-level executive thinking. There is a growing recognition that customer expectations for service levels are rising, and that there are ways to meet those expectations with new technologies and new philosophies.
Frank Tersigni of Altivon recently sat down with Debra Russell from Seattle Public Utilities, and Denise DiTrapani of Southwest Gas, to discuss trends and actions that their organizations are taking to ensure a great customer experience.