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US Contact Center Decision-Makers’ Guide 2013

This newest edition of the Decision-Makers’ Guide from ContactBabel offers the largest and most comprehensive study of all aspects of the US contact center industry: Performance, operations, HR, and technology, including the degree to which centers are turning to cloud-based solutions. Read the survey results and analysis from more than 200 contact center managers and directors in this exclusive version of the Decision-Makers’ Guide, sponsored by Interactive Intelligence.

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