Customer Benefit Assessment
The Altivon Customer Benefit Assessment (CBA) is designed to mitigate project risk and help ensure that organizations realize the benefits they hope to achieve. A dedicated Business Consultant will be assigned to the implementation project to provide:
- A thorough baseline analysis of key value drivers and current operational performance before implementation
- Participation in key requirements, design, and testing reviews throughout the project to ensure continuity
- A follow-up analysis after implementation to measure success in relation to the original baseline
Altivon will continue to follow up with the customer during and post-implementation to measure the success in relation to the original baseline analysis and will deliver an executive readout of findings, lessons learned, and recommendations for future initiatives.
Altivon will provide detailed support during and following the implementation of the contact center infrastructure in order to meet or exceed anticipated return on investment (ROI). Altivon will define the assessment program deliverables, focus, and results during presentations to all stakeholders.
Altivon consulting experts have anywhere from 12-25 years of experience in the contact center industry, each with a strong focus on the customer experience and management of sales and service organizations.
Customer Resources Required
In order to create the most comprehensive and successful strategic roadmap, customers should provide access to the following resources: executive sponsor, business liaison, strategic leadership team, call center senior management, and business process owners.
Altivon will be available to the customer throughout the implementation process and following cutover. The Customer Business Assessment will be conducted intermittently before, during, and following the contact center infrastructure deployment.
To learn more about Altivon’s consulting services, please complete the request more information form.