Rapid Business Assessment
A Rapid Business Assessment (RBA) consulting engagement delivers a preliminary evaluation of the current state of the contact center. The RBA provides an executable business transformation plan that aligns sales and service processes, resources, and technology with business goals and objectives of the organization.
Altivon will provide a high-level strategic plan with tactical, executable recommendations. This strategic plan will be delivered to the team as a presentation to all key stakeholders that will serve as the executable framework.
Altivon consulting experts have anywhere from 12-25 years of experience in the contact center industry, each with a strong focus on the customer experience and management of sales and service organizations.
Customer Resources Required
In order to create the most comprehensive and successful strategic roadmap, customers should provide access to the following resources: executive sponsor, business liaison, strategic leadership team, call center senior management, frontline management, agents, workforce/QA teams, reporting analysts, and IT.
Altivon will be onsite with customer for approximately 2-3 days to gather all of the necessary information to then finalize all recommendations that will then be presented to the key stakeholders. The total time required to complete from start to finish the Rapid Business Assessment is 3-4 weeks.
To learn more about Altivon’s consulting services, please complete the request more information form.