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Altivon

Technical Health Check

Service Description

An Altivon Technical Health Check delivers a point-by-point review of our customer’s current environment covering all of the Interactive Intelligence components and integration to other third party applications. This review of the technology ensures that all systems interact with each other as expected.

Deliverable

Altivon will provide detailed education related to Architecture, Sizing, HA/DR Planning, Reporting, Future Proofing, and Overall Industry Best Practices.

Altivon Resources

Altivon consulting experts have more than 15 years of experience in the contact center industry, each with a strong focus on the customer experience and management of sales and service organizations.

Customer Resources Required

In order to create the most comprehensive and successful strategic roadmap, customers may be asked to provide access to the following resources depending on the type of workshop desired: executive sponsor, business liaison, strategic leadership team, call center senior management, and business process owners.

Duration

Typically, a Technical Health Check from Altivon takes anywhere from 4-16 hours.

To learn more about Altivon’s consulting services, please complete the request more information form.