Roundtable on Customer Experience
Utility customers discuss trends and directions to ensure great customer experience.Read More
Customer experience is a competitive advantage. Contact centers play a pivotal role in the quality of that experience. With so much at stake, expertise matters. Altivon has focused exclusively on designing contact center solutions for nearly 25 years.Let our experts outfit your team with the tools needed to guide your customers on their interaction journey. Give your customers choice and flexibility. Reduce their effort with solutions built around callbacks, mobility, video, process automation and more. Rely on our enterprise-class solutions, performance monitoring and solution expertise to fulfill your customer experience promise. Get to know Altivon
This 60-min demo covers agent, supervisor, administrator, and customer experience.
Altivon presents at key industry events throughout the year.
Altivon, Seattle Public Utilities and Southwest Gas Corporation recently collaborated for a roundtable discussion published in the Winter 2015 issue of Western Energy magazine. Customer experience has become a significant element of C-level executive thinking. There is a growing recognition that customer expectations for service levels are rising, and that there are ways to meet those expectations with new technologies and new philosophies. Frank Tersigni of Altivon recently sat down with Debra Russell from Seattle Public Utilities, and Denise DiTrapani of Southwest Gas, to discuss trends and actions that their organizations are taking to ensure a great customer experience.
Altivon announced today that the company will exhibit at the annual Spring Energy Symposium hosted by Western Energy Institute. The event will be held March 11-13, 2015 in Phoenix, Arizona. The symposium brings together thought leaders from energy companies and Utilities solution providers to share best practices, emerging trends and ways to improve the service levels delivered to customers. Altivon designs and implements contact center solutions specifically tuned to the needs of the Utilities industry. This is the sixth year that Altivon has exhibited at this premier event.