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  • Omnichannel

    Omnichannel delivers on multichannel promise

    Read how customers can enjoy consistent and contextual experiences across all contact methods.

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    Compare Cloud versus Premise TCO

    Considering a cloud solution? Let us help you determine the best solution for you.

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  • home-slide-customerstories

    A great customer story says it all

    What do Altivon customers call us? Trusted partner. Visionary. Expert. Read their stories.

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    Roundtable on Customer Experience

    Utility customers discuss trends and directions to ensure great customer experience.

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  • Services

    What are the four must-haves?

    Improve customer service and save money with these four must-haves.

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  • Mobile Customer Services

    What to do when phones stop ringing?

    Customers expect to contact you when and how they want. Find out how to prepare.

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Enhance. Elevate. Evolve the Contact Center.

Great customer experience with every interaction

Customer experience is a competitive advantage. Contact centers play a pivotal role in the quality of that experience. With so much at stake, expertise matters. Altivon has focused exclusively on designing contact center solutions for nearly 25 years.

Let our experts outfit your team with the tools needed to guide your customers on their interaction journey. Give your customers choice and flexibility. Reduce their effort with solutions built around callbacks, mobility, video, process automation and more. Rely on our enterprise-class solutions, performance monitoring and solution expertise to fulfill your customer experience promise.

Get to know Altivon Partners

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Events & Webcasts

@ 11 (Tues.) / 10 (Thurs.) Eastern

Live Cloud Demonstrations

This 60-minute provides an overview of PureCloud Engage plus live demonstration.

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Jun 8

SpeechStorm exhibiting self-service innovations at Interactions 2015

SpeechStorm is delighted to participate together with Altivon in the Interactive Intelligence global conference Interactions 2015 taking place June 8-11 at the JW Marriott in Indianapolis. SpeechStorm will be present in Altivon booth #301 as part of a new partnership between the two companies announced during this conference.

Mar 6

Roundtable: Delivering Easy and Engaging Customer Experiences

Altivon, Seattle Public Utilities and Southwest Gas Corporation recently collaborated for a roundtable discussion published in the Winter 2015 issue of Western Energy magazine. Customer experience has become a significant element of C-level executive thinking. There is a growing recognition that customer expectations for service levels are rising, and that there are ways to meet those expectations with new technologies and new philosophies. Frank Tersigni of Altivon recently sat down with Debra Russell from Seattle Public Utilities, and Denise DiTrapani of Southwest Gas, to discuss trends and actions that their organizations are taking to ensure a great customer experience.

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