Roundtable on Customer Experience
Utility customers discuss trends and directions to ensure great customer experience.Read More
Customer experience is a competitive advantage. Contact centers play a pivotal role in the quality of that experience. With so much at stake, expertise matters. Altivon has focused exclusively on designing contact center solutions for nearly 25 years.Let our experts outfit your team with the tools needed to guide your customers on their interaction journey. Give your customers choice and flexibility. Reduce their effort with solutions built around callbacks, mobility, video, process automation and more. Rely on our enterprise-class solutions, performance monitoring and solution expertise to fulfill your customer experience promise. Get to know Altivon
This 60-min demo covers agent, supervisor, administrator, and customer experience.
Altivon presents at key industry events throughout the year.
SpeechStorm is delighted to participate together with Altivon in the Interactive Intelligence global conference Interactions 2015 taking place June 8-11 at the JW Marriott in Indianapolis. SpeechStorm will be present in Altivon booth #301 as part of a new partnership between the two companies announced during this conference.
Altivon, Seattle Public Utilities and Southwest Gas Corporation recently collaborated for a roundtable discussion published in the Winter 2015 issue of Western Energy magazine. Customer experience has become a significant element of C-level executive thinking. There is a growing recognition that customer expectations for service levels are rising, and that there are ways to meet those expectations with new technologies and new philosophies. Frank Tersigni of Altivon recently sat down with Debra Russell from Seattle Public Utilities, and Denise DiTrapani of Southwest Gas, to discuss trends and actions that their organizations are taking to ensure a great customer experience.