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  • home-slide-philosophy

    Roundtable on Customer Experience

    Utility customers discuss trends and directions to ensure great customer experience.

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  • Services

    What are the four must-haves?

    Improve customer service and save money with these four must-haves.

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  • Mobile Customer Services

    What to do when phones stop ringing?

    Customers expect to contact you when and how they want. Find out how to prepare.

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  • home-slide-customerstories

    A great customer story says it all

    What do Altivon customers call us? Trusted partner. Visionary. Expert. Read their stories.

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  • home-slide-solutions

    Gartner Publishes 2014 Magic Quadrant

    Altivon partner Interactive Intelligence identified as leader in contact center infrastructure.

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Enhance. Elevate. Evolve the Contact Center.

Great customer experience with every interaction

Customer experience is a competitive advantage. Contact centers play a pivotal role in the quality of that experience. With so much at stake, expertise matters. Altivon has focused exclusively on designing contact center solutions for nearly 25 years.

Let our experts outfit your team with the tools needed to guide your customers on their interaction journey. Give your customers choice and flexibility. Reduce their effort with solutions built around callbacks, mobility, video, process automation and more. Rely on our enterprise-class solutions, performance monitoring and solution expertise to fulfill your customer experience promise.

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Events & Webcasts

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Mar 6

Roundtable: Delivering Easy and Engaging Customer Experiences

Altivon, Seattle Public Utilities and Southwest Gas Corporation recently collaborated for a roundtable discussion published in the Winter 2015 issue of Western Energy magazine. Customer experience has become a significant element of C-level executive thinking. There is a growing recognition that customer expectations for service levels are rising, and that there are ways to meet those expectations with new technologies and new philosophies. Frank Tersigni of Altivon recently sat down with Debra Russell from Seattle Public Utilities, and Denise DiTrapani of Southwest Gas, to discuss trends and actions that their organizations are taking to ensure a great customer experience.

Mar 5

Altivon Exhibits Western Energy Institute Spring Energy Symposium

Altivon announced today that the company will exhibit at the annual Spring Energy Symposium hosted by Western Energy Institute. The event will be held March 11-13, 2015 in Phoenix, Arizona. The symposium brings together thought leaders from energy companies and Utilities solution providers to share best practices, emerging trends and ways to improve the service levels delivered to customers. Altivon designs and implements contact center solutions specifically tuned to the needs of the Utilities industry. This is the sixth year that Altivon has exhibited at this premier event.

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