Gartner Names Genesys Magic Quadrant Leader
For both 2017 Contact Center Infrastructure, Worldwide and 2017 Contact Center as a Service, North AmericaRead More
Customer experience is a competitive advantage. Contact centers play a pivotal role in the quality of that experience. With so much at stake, expertise matters. Altivon has focused exclusively on designing contact center solutions for nearly 25 years.Let our experts outfit your team with the tools needed to guide your customers on their interaction journey. Give your customers choice and flexibility. Reduce their effort with solutions built around callbacks, mobility, video, process automation and more. Rely on our enterprise-class solutions, performance monitoring and solution expertise to fulfill your customer experience promise.
This session provides an overview plus live demonstration.
Jan 23: Carolinas User Group Meeting Recording (1/9): ROI for Contact Center Patient Experience Focus Recording (1/12): Driving Contact Center Change: Chatbots, Omnichannel, Cloud Recording (10/26): Optimize Contact Center Patient Experience Recording (10/4): Trends Webinar Recording (9/26): Re-Tool Contact Centers for Better Patient Experience
“Altivon has a deep commitment to long-term partnerships with its contact center customers,” said Jeevan George, Managing Editor of CIOReview. “This commitment and their relationships with leading technology providers makes them a most promising customer experience management solution provider.”
Altivon announced today it has been selected by ethics and compliance software and services leader NAVEX Global® to deliver an enterprise contact center solution and unified communications for the company. The two largest installations are expected to be in Charlotte, North Carolina and Atlanta, Georgia with additional locations in the western United States. Both business users and contact center agents will be supported by the system. NAVEX Global’s comprehensive suite of ethics and compliance software, content and services helps organizations protect their people, reputation and bottom line. Altivon designs, implements, and supports robust contact center solutions based on software from leaders in the industry